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Policies

Welcome to Branded Heart Jewelry! Our goal is to provide you with a one of kind item that you will always cherish and love to wear! If the item is for you or someone special we hope to create a heart felt unique piece that is custom just for you!

Please like our Facebook page to keep up to date with new items and contest for free items!

If you have any special request or custom orders please feel free to convo us. We LOVE custom orders and will do our best to meet your needs!

Shipping

All orders will ship within 10-14 business days from the date of payment. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn’t happen often, but it can happen.

All orders are sent via standard mail, unless noted otherwise. Notify the seller prior to making the purchase, if priority or first class mail is preferred.

Refunds and Exchanges

I’m sorry, but due to the personalization of the item, Branded Heart Jewelry cannot accept refunds or exchanges, please purchase seriously. However if there is an error, please contact me immediately and we can work together to fix the issue! Your satisfaction is our number one priority!

Additional Policies and FAQs

Please note that personalized stamped jewelry is a unique time consuming process done by hand. I will do my best to align each letter. If there are variations in letters they should not be looked at as flaws but It is these things that add charm to the piece. Each letter is individually stamped creating a unique one of a kind piece.

 

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